Conditions and delivery
Welcome to the DelycaStef website. Even if all measures necessary to ensure the accuracy of the information appear on this website, there is no guarantee that the information or the elements contained therein are perfectly up to date and free from errors. Our store assumes no responsibility for any errors that may appear in the content of its website, such as information relating to product descriptions, prices and availability.
Copyright
The content of this website belongs to or is licensed to DelycaStef. It includes among others the layout, design and images that are part of it. Any reproduction of these elements, in whole or in part, which is not in agreement with the copyright is prohibited.
The trademarks reproduced on this website which are not the property of or licensed to website owners are recognized. Any fraudulent or illegal use of this website may result in legal action.
This website may contain hyperlinks to other websites. These hyperlinks are only offered for informational purposes and do not engage the responsibility of DelycaStef.
Sale
The sale of a product that you wish to order through the website will not take effect until you have completed the ordering process and have paid the sale price. This price is the one indicated next to the product on the website, at the time your order is placed. Payment for a product is made through the secure Paypal or Credit Card payment system.
If the product ordered is not available at the time of order, DelycaStef will notify you by email. You will then have the choice: i) to cancel the sale, in which case DelycaStef will reimburse you in full for the price paid or ii) to replace the item.
Delivery
We will deliver the ordered products to the address you provided when ordering, through Canada Post or Purolator. Any defect in the delivery cannot entail DelycaStef's responsibility for any direct or indirect damage or damage that you may suffer.
When you place an order, a confirmation email from DelycaStef will be sent to you at the address email provided at the time of purchase, within 24 hours of ordering. To receive this email, you must have paid for your purchases.
You are responsible for ensuring the accuracy of the description of the products, the price and all billing details and, if necessary, for correcting any errors or inaccuracies. If it is impossible for you to do so, you must promptly notify DelycaStef by emailing delycastef@gmail.com .
In addition, you declare that the personal information transmitted to DelycaStef for the billing to complete the purchase are accurate. You also guarantee that you are the proper holder of the credit card with which you pay the sale price and applicable taxes on the products purchased.
We recommend that you print a copy of the confirmation email in order to to ensure the information mentioned in the purchase confirmation message and to recheck your order.
- delivery in Canada: Fixed fee of $ 12 for all orders of $ 100 or less and free for all orders over $ 100.
- international delivery: Fixed fee of $ 30 for all orders of $ 150 and under and free for all orders over $ 150.
- Order processing time may vary. For more information, see the item descriptions.
- Shipping costs are borne by the buyer and calculated according to the volume of the order and its destination. < li> In case of customs and import taxes, they are the responsibility of the buyers. DelycaStef is not responsible for delays caused by customs.
Payment options
- you can pay by credit card, Paypal.
- Money orders and checks are not accepted.
Returns and exchanges
Returns and exchanges are accepted
- Contact me within 14 days of delivery.
- Return items within 30 days of delivery.
I do not accept cancellations. But do not hesitate to contact me if there is a problem with your order.
The following items cannot be returned or exchanged: Given the nature of these items, unless they do not arrive damaged or defective, I cannot accept returns for:
- Custom or personalized orders;
- Digital downloads;
- Intimate items (for health / hygiene reasons); < / li>
- Promotional items.
Return conditions
Les shipping costs for return are the responsibility of the buyer. If the item is not returned in its original condition, the buyer is responsible for any loss of value incurred.
Privacy policy
Regulations concerning confidentiality and protection of personal data
The confidentiality of your information is important to DelycaStef. Any information that could be used to identify you will only be used in accordance with these terms and conditions and for the purpose of properly processing your order or our business relations. We never sell, distribute or transmit your personal information to third parties without your permission, unless required to do so by law.
Your delivery and billing addresses as well as your contact details will be used to:
Communicate with you about your order;
Process your order;
Legal reasons (like paying taxes).
To communicate promotional information, competitions and news
To inform you of non-conformity or an anomaly on a product
To inform you of a change in the status of the DelycaStef company
To contact you if you have won a competition
communicate within the framework of our business relationships and partnerships (only for employees, affiliates or suppliers)
By participating in contests that we organize on our social media, you agree that only your full name will be disclosed if you are the winner.
Your contact details will be kept in our databases for a maximum of 8 years after the date of your last purchase or subscription to the newsletter or supplier orders. They will then be deleted.
The only people in the DelycaStef company with access to your contact details are the owner Stéphanie Devaux or the accountant assigned for administrative tasks and tax declaration. It is possible to communicate with her by email at delycastef@gmail.com
Use
We are working to keep this site up to date and safe for our users. However, you are responsible for your own safety. We cannot be held responsible for malware or other unwanted advertising that may occur while browsing this site.
Gifts
Do you want to offer our products as a gift? We can send it directly to the person in question! Products will be mailed to the person whose address you provide to us without invoice or price.
Size information
For any request for size customization, please contact me.
A quote will then be given to you.
Care instructions
All creations are machine washable. 40 °, except the Bee's wrap which are cleaned with cold / lukewarm water by hand. However, the dryer should be avoided.
For personalized creations with iron-on, do not iron.
Custom and personalized orders
For all request, contact me. We will establish your project together.
Deadline for preparation
I make each product to order . Currently, delivery times are 1 to 2 weeks.
What is the surprise pack?
< br> The products offered in "surprise pack" are creations made with fabrics that I choose and that you discover when you open your package. By choosing these articles, you benefit from 10% compared to the same article "fabrics of your choice".
Legal notice
This website is the property of DelycaStef. Although the information, materials and products described on this website are updated as frequently as possible, DelycaStef cannot provide any guarantee that the information and products are actually up to date, exact, complete or free from error. Such information and products may be subject to change without notice. In addition, DelycaStef cannot be held liable for damages of any kind concerning the use or inability to use the products, delays in delivery or incomplete deliveries.
This contract is deemed to have been executed in the province of Quebec and you hereby accept and irrevocably acknowledge the exclusive jurisdiction of the courts of provincial jurisdiction for any dispute.
